Introduction
GuestSpot Privacy Policy
GuestSpot LLC ("GuestSpot," "we," "us," or "our") operates a digital platform that connects tattoo shops, artists, suppliers, and clients (collectively, "Users"). This Privacy Policy explains how we collect, use, disclose, and protect personal information when you use GuestSpot's websites, applications, and services (the "Services").
By using the Services, you agree to the practices described in this Privacy Policy and to any supplemental notices provided with specific features. If you do not agree, please do not access or use the Services.
1. Information We Collect
We collect personal information in a few different ways:
- Information You Provide: Account details (name, email, phone number, profile photos), professional credentials, portfolio links, appointment notes, and support inquiries.
- Information From Your Activity: Bookings, messages, reviews, calendar activity, and interactions with other Users inside the platform.
- Usage and Device Information: Log files, IP address, browser type, operating system, referring/exit pages, and cookie data collected through analytics tools.
- Third-Party Sources: We may receive information from identity verification partners, background screening vendors (if applicable), and marketing partners to help maintain a safe marketplace.
2. How We Use Information
GuestSpot uses personal information for the following purposes:
- Creating and managing User accounts, profiles, and storefronts.
- Facilitating bookings and connections between Users.
- Providing customer support, resolving disputes, and addressing safety concerns.
- Customizing and improving the Services, including personalization and feature development.
- Communicating with you about updates, policy changes, promotions, and transactional notices.
- Monitoring platform health, detecting fraud, enforcing our policies, and protecting Users.
- Complying with legal obligations, including tax, accounting, and regulatory requirements.
3. Legal Bases for Processing
If you are located in the European Economic Area, United Kingdom, or Switzerland, we process your personal information under the following legal bases:
- Contractual Necessity: To provide the Services you request and to fulfill our agreements with you.
- Legitimate Interests: To secure the platform, prevent misuse, improve performance, and grow our business in ways that do not override your privacy rights.
- Legal Obligations: To meet compliance requirements and respond to lawful requests.
- Consent: When we rely on your consent, such as for certain marketing communications or optional data sharing. You may withdraw consent at any time.
4. Sharing and Disclosure
We share personal information in limited circumstances:
- With Other Users: Profile details, availability, reviews, and messages that facilitate bookings and collaborations.
- Service Providers: Cloud hosting, communications tools, analytics providers, marketing partners, and customer support platforms that perform services on our behalf.
- Compliance and Safety: Law enforcement, regulators, governmental authorities, and litigants when required by law, legal process, or to protect the rights, property, or safety of GuestSpot, our Users, or the public.
- Business Transfers: In connection with mergers, acquisitions, financing, or sale of assets, subject to appropriate safeguards.
We do not sell personal information for money, but we may share limited data with marketing partners under applicable privacy laws. You can opt out of such sharing using the choices described below.
5. Cookies and Tracking Technologies
We use cookies, pixels, local storage, and similar technologies to keep you signed in, remember preferences, understand how Users interact with the Services, and provide relevant marketing. We also integrate third-party analytics and advertising partners (such as Google Analytics) that may set their own cookies.
You can control cookies through your browser settings or via in-product controls where offered. Opting out may impact certain features, but core functionality will remain available.
6. Data Retention
We retain personal information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule, unless a longer retention period is required by law.
7. Security
GuestSpot takes reasonable and appropriate technical, administrative, and physical safeguards to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access. No system is 100% secure, so please use caution when sharing information and notify us immediately if you suspect unauthorized account activity.
8. International Data Transfers
GuestSpot is headquartered in the United States and may process information in the U.S. and other countries. When we transfer personal information internationally, we rely on mechanisms such as Standard Contractual Clauses, adequacy decisions, or other lawful safeguards. By using the Services, you acknowledge that your information may be transferred to jurisdictions with different data protection laws than your home country.
9. Your Choices and Rights
You have certain choices around how your personal information is used:
- Account Deletion: You can delete your account from your profile page. Once you delete your account, there is no going back. Please be certain. This action permanently deletes your profile information, all portfolio items, all bookings, your photos and images, and your account settings and preferences.
- Account Settings: Update or correct profile data directly in your account dashboard.
- Marketing Preferences: Opt out of promotional emails by following the unsubscribe link in the message.
- Cookies: Adjust browser controls or use GuestSpot cookie settings when available.
- Data Subject Requests: Depending on your location, you may request access, correction, deletion, restriction, or portability of your personal information. Contact us using the details below, and we will respond consistent with applicable law.
- Opting Out of Data Sharing: If you are a resident of a jurisdiction that provides opt-out rights for targeted advertising or data sales, submit your request via the contact methods below.
10. Region-Specific Notices
If you reside in California, you have rights under the California Consumer Privacy Act (CCPA), including the right to request access to, deletion of, or additional details about personal information we collect. California residents may also request a list of third parties that received personal information for direct marketing in the preceding year.
Residents of the European Economic Area, United Kingdom, and Switzerland additionally have the right to lodge a complaint with their local data protection authority. We encourage you to contact us first so we can address your concerns directly.
11. Children's Privacy
GuestSpot is intended for adults 18 years or older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has provided personal information through the Services, we will take steps to delete such information. Parents or guardians who believe their child has submitted information should contact us immediately.
12. Third-Party Links
The Services may include links to third-party websites, apps, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing personal information or engaging with their services.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. If we make material changes, we will notify you through the Services or by other reasonable means. The "Last updated" date at the top of this page indicates when the policy was most recently revised.